The GirlAlive Diaries

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customer service means \"high school dropout\"

I hate the customer service people where I work. They can't read. They can't tell an O from a zero. They never know what they're talking about. They can't spell anything to save their lives. Some can barely speak English. I've seen sentances in the claim notes like "Her is a MD," and "Family don't got no other insurance." And I've cleaned up the spelling in those.

Here is a short list of the spelling mistakes I've seen in the last month that I've been working on resub claims.

The first in each line is what they wrote. The second is what I think they meant. (Excuse the formatting. I'm too lazy to make a table.)

reinburst______reimbursed
upply____________apply
your____________you're
were____________we're
do__________due
Airleins_______Airlines
rpeorcess_____reprocess
parody____________parity
shoe____________show
reporcess_____reprocess
patinet ________patient
reoconsider _____reconsider
deneid __________denied
aith ____________auth
chares ____________charges
piad ___________paid
que __________ queue
cue __________ queue
excess __________ access
folliwing ______following
calid __________ valid
clam ____________ claim
hre is a md ____she is an md
becasue _______because
socnce __________ since
erquired __________required
clauimds _______claims
claism _________claims
uopdated _________updated
RPEORCESS _________reprocess
claom _________ claim
Claism ________ claim
timly _________ timely
noone __________no one
thnak __________ thank
calim __________ claim
paymeny_________ payment
thansk _________thanks
cliams ___________claims

I never knew there were so many ways to screw up the word "claim".

Alana
www.girlalive.com

9:17 a.m. - 2005-09-16

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